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How Does the Better Business Bureau Rate Contractors?

The Better Business Bureau (BBB) is one of the most trusted organizations for people who are looking for trustworthy businesses. One of their most popular features is the BBB rating. So, what does this rating mean for you?How Does the Better Business Bureau Rate Contractors?

What Is BBB Ratings?

BBB ratings represent how well a business interacts with its customers. Businesses are rated using a simple letter-grade scale, ranging from A-plus as the highest to F as the lowest. Sometimes a business may not receive a rating, in which case they would have an NR (for “No Rating”) badge on their BBB page. This happens when a business is undergoing review or if the BBB has insufficient information about their business.

How Businesses Are Rated

The BBB rates businesses, including every window company like Renewal by Andersen®, based on seven elements:

1. Complaint history – The BBB takes into account customer complaints filed on its website. Other factors like response time and whether or not the business has made every reasonable effort to resolve the customer’s problem are taken into consideration.

2. Type of business – The BBB keeps an eye on business types that may raise marketplace concerns or believed to be in violation of the law. Ratings may be lowered as appropriate.

3. Time in business – Long-standing businesses are more likely to earn higher ratings.

4. Transparent business practices – Transparent business practices, including complete product listings as well as publishing a legitimate business address and verifiable company ownership, can help a company earn a higher rating.

5. Honoring commitments to the BBB – Commitments to the BBB, such as abiding by a mediation settlement or arbitration award, should be honored; otherwise, it can result in a lower rating.

6. Licensing and government actions known to BBB – A business operating without the proper permits as well as having known government actions against it can result in a lower rating.

7. Advertising issues known to BBB – Businesses that commit advertising issues, such as misuse of BBB trademarks, misrepresenting their ratings or any other questionable marketing practices, can result in a lower rating.

Advantages of Hiring a Highly Rated Company

There are many advantages to exclusively hiring businesses with high BBB ratings, the least of which is having the assurance that you’re hiring a company that can be trusted. It helps you save time when trying to narrow down a list of local replacement window companies. Most importantly, you can expect that the company will be honest and forthcoming with every transaction. When you work with us, if we make a mistake, we will own it and do our best to make it right.

Renewal by Andersen of Southwest Missouri is your leading provider of the best replacement windows in Missouri. Give us a call at (417) 268-9301, or fill out our contact form to schedule an appointment.

Reviews

"Excellent service and product! They checked in with me every few weeks while we were waiting for the order. I was impressed with Sam, who measured my windows and headed the installation crew. He was respectful and patient with his team. They cleaned up after themselves. Before the new windows I had huge windows that didn’t open. Now I feel much safer and get better temperatures in those rooms."

Kimberly Kester
Jul 18, 2022

"My experience with Anderson Renewal was amazing! From the first meeting with Miranda to choose my windows and doors to the installation provided by Tim and his crew was a pleasure! I just bought a home built in the 1960's that needed new windows and a new double front door with sidelights. As everyone knows Anderson Windows are great, but it was the people I interacted with from Anderson that made it such a great experience. It took three days for the windows and door to be installed and they "worked" every minute they were here. My huge front door took most of the day to install because they had to put in a new header and other improvements to make it fit! They even put up new drywall on the inside. Many people in the neighborhood have stopped by to comment on my beautiful front door! I think the crew left my house cleaner than it was before they started! Constantly cleaning up after themselves. I am thrilled with my windows and feel lucky to have met the team at Anderson."

Kimberly Wilson
Jul 17, 2022

"Very professional staff . No pressure sales. The job they do is neat and clean, no cleanup left for the owner. Communication is great. Always informed on the status of of your product, AND the tin of cookies you receive afterwards is a pleasant plus."

Peggy Spivy Morse
Jul 13, 2022

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