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How Does the Better Business Bureau Rate Contractors?

The Better Business Bureau (BBB) is one of the most trusted organizations for people who are looking for trustworthy businesses. One of their most popular features is the BBB rating. So, what does this rating mean for you?How Does the Better Business Bureau Rate Contractors?

What Is BBB Ratings?

BBB ratings represent how well a business interacts with its customers. Businesses are rated using a simple letter-grade scale, ranging from A-plus as the highest to F as the lowest. Sometimes a business may not receive a rating, in which case they would have an NR (for “No Rating”) badge on their BBB page. This happens when a business is undergoing review or if the BBB has insufficient information about their business.

How Businesses Are Rated

The BBB rates businesses, including every window company like Renewal by Andersen®, based on seven elements:

1. Complaint history – The BBB takes into account customer complaints filed on its website. Other factors like response time and whether or not the business has made every reasonable effort to resolve the customer’s problem are taken into consideration.

2. Type of business – The BBB keeps an eye on business types that may raise marketplace concerns or believed to be in violation of the law. Ratings may be lowered as appropriate.

3. Time in business – Long-standing businesses are more likely to earn higher ratings.

4. Transparent business practices – Transparent business practices, including complete product listings as well as publishing a legitimate business address and verifiable company ownership, can help a company earn a higher rating.

5. Honoring commitments to the BBB – Commitments to the BBB, such as abiding by a mediation settlement or arbitration award, should be honored; otherwise, it can result in a lower rating.

6. Licensing and government actions known to BBB – A business operating without the proper permits as well as having known government actions against it can result in a lower rating.

7. Advertising issues known to BBB – Businesses that commit advertising issues, such as misuse of BBB trademarks, misrepresenting their ratings or any other questionable marketing practices, can result in a lower rating.

Advantages of Hiring a Highly Rated Company

There are many advantages to exclusively hiring businesses with high BBB ratings, the least of which is having the assurance that you’re hiring a company that can be trusted. It helps you save time when trying to narrow down a list of local replacement window companies. Most importantly, you can expect that the company will be honest and forthcoming with every transaction. When you work with us, if we make a mistake, we will own it and do our best to make it right.

Renewal by Andersen of Southwest Missouri is your leading provider of the best replacement windows in Missouri. Give us a call at (417) 268-9301, or fill out our contact form to schedule an appointment.

Reviews

"Great workmanship on windows installation is done very professionally by excellent crew. Installed in a very timely manner. Excellent company to deal with."

Roy D
Feb 14, 2023

"The Springfield team was wonderful to work with , professional , friendly and knowledgeable. They all seem to take great pride in their work. These new windows are fantastic, they look great , operate so easy and the energy efficiency was noticeable from the very first day . Thank you Renewal by Andersen for transforming our home and our lives."

Pam S
Feb 15, 2023

"After years of watching the wind move my drapes and hours of difficult cleaning, I decided to get new windows. I went with Renewal by Andersen because of the great reviews and quality. From Brent who did the consult, Gideon who did the measuring, to Jason, Josh, and I apologize I can't remember the third installers name, this is the most professional company I've ever worked with. I own a 1994 double wide mobile home, so everything in this place is hard to work with. I had a bay window, 6 double hung, 2 awning, and a front door replaced.. They said it would take 2 days and they were done on time! I did have second thoughts about doing this mainly because of the cost, but once it was done, I was very happy I did this."

Gary S
Feb 18, 2023

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