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Service Coordinator

RESPONSIBILITIES:

Answer incoming service calls
• Follow up, address, and answer customer requests
• Order replacement parts as needed
• Provide the highest level of customer service via phone, e-mail, and occasionally in person
• Schedule services, coordinate with customers and maintain an efficient calendar for service techs
• Work with internal partners to ensure the proper resources are utilized for first time completion
• Any additional duties as assigned
Education and Experience:
• Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
• Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
• Exceptional oral and written communication skills
Skills, Knowledge, and Abilities:
• Attention to detail
• Critical thinking
• Works well under pressure
• Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

Reviews

"Excellent customer service from sales to completed project."

J. Morris | RENEWAL BY ANDERSEN OF SOUTHWEST MISSOURI

"We just had 3 large windows installed. The quality is outstanding. The installation was professionally done by men who cared about perfection. We had regular communication with the company through friendly and knowledgeable people. I just wish all companies could give this kind of service. Thank you Renewal by Andersen."

E. Withinton | RENEWAL BY ANDERSEN OF SOUTHWEST MISSOURI

"Beautiful windows and excellent work! We love the welcoming views of nature we get through our new windows! Top notch installers also!"

A. Cable Johnson | RENEWAL BY ANDERSEN OF SOUTHWEST MISSOURI

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