Schedule a Free Consultation

Service Coordinator

RESPONSIBILITIES:

  • Answer incoming service calls.
  • Follow up, address, and answer customer requests.
  • Order replacement parts as needed.
  • Provide the highest level of customer service via phone, e-mail, and occasionally in person.
  • Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
  • Work with internal partners to ensure the proper resources are utilized for first time completion.
  • Any additional duties as assigned.

Education and Experience:

  • Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
  • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
  • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
  • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
  • Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

  • Attention to detail.
  • Critical thinking.
  • Works well under pressure.
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

If you feel you meet the requirements listed above, please send your resume or equivalent job experience information to sedwards@rbastl.com.

Reviews

"I had my mobile home changed out because of the double windows letting in condensation after 22 years. Andersen came in and changed out a “breezy” door into a sliding window that is completely awesome. My bathroom windows are really nice, too nice for curtains. These are very high quality windows. The associates worked with me continuing to let me know how the process was going. The staff and installers were very quick and clean-up was nice. They actually pulled in to do extras to make the process easier."

Carolyn Rea | RENEWAL BY ANDERSEN OF SOUTHWEST MISSOURI
Apr 18, 2022

"We are so pleased with our ranch style windows from Renewal by Anderson. The entire process from presentation to installation was conducted by an extremely knowledgeable team of professionals. We are 100% satisfied customers and highly recommend Renewal by Anderson. Randy & Virginia D"

Virginia Butler Day | RENEWAL BY ANDERSEN OF SOUTHWEST MISSOURI
Apr 9, 2022

"We've had a great experience working with Renewal by Andersen. Our home was long overdue for new windows and doors. We had put it off far too long as we were very nervous about the doing such a big renovation. However, every step of the way the folks at Renewal made the process simple, stress free, and affordable. From the moment Brent walked in to talk options and quotes to when Scott and Cameron completed the install everyone was friendly, professional and easy to communicate with. If you're looking for windows and/or doors, I'd recommend starting here!"

GaffersGirl | RENEWAL BY ANDERSEN OF SOUTHWEST MISSOURI
Apr 16, 2022

View All Reviews